Shipping policy
======SHIPPING POLICY======
Thank you for visiting and shopping at Factory Midnight Style. Following are the terms and conditions that constitute our Shipping Policy.
======DOMESTIC SHIPPING POLICY======
While we receive all orders as soon as they are placed, the process of manufacturing only starts the next business day. Orders are not shipped on weekends or holidays. All our acrylic products are made to order and it takes approximately 2-4 weeks to ship them after ordering. All fiberglass products are made to order and vary in shipping time.
If the shipping type selected is not congruent with the delivery address we will attempt to contact you to fix your order before refunding the order. Do NOT attempt to use commercial shipping for residential addresses. We will not ship orders that use the wrong shipping method. Having it shipped to your buddy's shop is fine- using commercial shipping for your mom's apartment is not fine. Please provide your best contact number when placing an order so we may directly reach out to you for quicker assistance.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
======SHIPPING RATES AND DELIVERY ESTIMATES======
Shipping charges for your order will be calculated and displayed at checkout. If you believe the shipping rate calculated at checkout is inaccurate please do not hesitate to reach out to us- we can get a more accurate rate using your exact shipping address!
We also offer local pick and/or delivery within Florida state. If you would like to save costs on shipping, send us a text at (407) 900-6017 to set up a pick up date and time. Local delivery is available for a small fee ($100) within 1 hour of Lakeland or Tampa Florida.
Delivery delays can occasionally occur. You can reach out to us via email at any time with questions and we will do our best to get back to you with an update.
Factory Midnight Style ships to addresses within the U.S., U.S. Territories.
International orders please contact us directly for an accurate shipping quote at (407) 900-6017
======SHIPMENT CONFIRMATION AND ORDER TRACKING======
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Please contact us if you have trouble finding your tracking number.
======CUSTOMS, DUTIES, AND TAXES======
Factory Midnight Style is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
======DAMAGES======
Factory Midnight Style is not liable for any products damaged or lost during shipping. All packages are shipped with insurance for safety and security measures, If you received your order damaged, please take photos immediately and contact the shipment carrier to file a claim- they have the resources to assist you. If your order is very obviously damaged upon receipt, do not accept delivery. Immediately file a claim. Please save all packaging materials and damaged goods before filing a claim.
Customer satisfaction is important to us, if the shipment carrier fails to resolve the issue, please contact us so we may do our best to assist you with a resolution.